FAQ

Your Questions Answered at ORY Skincare

Welcome to ORY Skincare’s FAQ page! Here, we answer your most common questions about our custom lotions, personalized lotion bottles, ingredients, and how we craft skincare that’s as unique as you are. Whether you’re curious about tailoring a formula for your skin type or engraving a special message, we’re here to guide you. If you don’t find your answer below, reach out to our skincare experts at [contact link] for personalized support.

General Questions

What makes ORY Skincare different?

At ORY Skincare, we combine nature’s finest botanicals with scientific precision to create clean, effective skincare tailored to your unique needs. Our products are crafted with 100% natural, plant-based ingredients, free from synthetic additives, and designed for every skin type—Normal, Oily, Dry, Combination, Sensitive, Mature, and Acne-Prone. From custom formulations to laser-engraved lotion bottles, we make skincare personal, sustainable, and luxurious.

What skin types do ORY Skincare products cater to?

We formulate for all seven skin types: Normal, Oily, Dry, Combination, Sensitive, Mature, and Acne-Prone. Each product, like our custom lotions, is designed with specific ingredients to address your skin’s unique needs, whether it’s hydration for dry skin or oil control for acne-prone skin. Explore our Skin Types page (/care/skin-types) or take our upcoming Skin Type Quiz to find your perfect match.

Are ORY Skincare products safe for sensitive skin?

Yes, our products are crafted with sensitive skin in mind. We use gentle, non-irritating ingredients like chamomile, calendula, and squalane oil, and avoid harsh chemicals or strong fragrances. For sensitive skin, we recommend our Sensitive Skin Lotion (/care/sensitive-skin) with sweet almond oil and azulene extract. Always perform a patch test, especially if you have nut allergies (e.g., sweet almond oil) or sensitivities to Asteraceae plants (e.g., chamomile). See our Ingredients page (#) for full details.

Are your products cruelty-free and sustainable?

Absolutely! All ORY Skincare products are 100% cruelty-free and vegan-friendly, with no animal testing. We use ethically sourced, biodegradable ingredients like plant-based oils and botanical extracts, and our packaging includes reusable glass bottles to minimize environmental impact. Our preservatives, like phenoxyethanol and ethylhexylglycerin, are eco-certified and gentle on your skin and the planet.

Customizing Your Lotion

Can I customize a lotion for my specific skin concerns?

Yes! ORY Skincare offers fully customizable lotions tailored to your skin type and concerns, such as acne, dryness, or signs of aging. You can choose from pre-formulated lotions or craft your own by selecting ingredients from our categories: Oil Phase (e.g., jojoba oil), Emulsifiers (e.g., cetearyl alcohol), Humectants (e.g., hyaluronic acid), Actives (e.g., salicylic acid), and Botanicals (e.g., calendula). Visit our Start Your Custom Order (#start-your-custom-order) page to begin designing your lotion.

How do I choose the right ingredients for my custom lotion?

Start by identifying your skin type using our Skin Types guide (/care/skin-types). Each skin type page (e.g., Dry Skin (/care/dry-skin)) lists recommended ingredients, like shea butter for dry skin or tea tree oil for acne-prone skin. For example:

  • Ory Skin: Shea butter, rosehip oil, hyaluronic acid, calendula extract.
  • Acne-Prone Skin: Squalane oil, salicylic acid, Centella asiatica, eucalyptus essential oil.
  • Mature Skin: Argan oil, vitamin C, ginseng extract, jasmine essential oil. You can also consult our Ingredients page (#) for detailed benefits or contact our experts for personalized advice.

Can I customize the scent of my lotion?

Yes, you can personalize the scent of your lotion by selecting from our 100% natural essential oils, such as lavender, rose, or lemongrass. For a fragrance-free option, choose our unscented formulations, ideal for sensitive skin. Essential oil concentrations are kept low (0.5%–2%) to minimize irritation, as noted in our Inside ORY document (#). Indicate your scent preference during the customization process on our Start Your Custom Order (#start-your-custom-order) page.

What is the process for creating a custom lotion?

  • Select Your Product: Choose a lotion from our custom order menu, tailored to your skin type (e.g., Oily Skin Lotion (/care/oily-skin)).
  • Craft Your Formula: Pick pre-formulated ingredients or customize with oils, emulsifiers, humectants, actives, and botanicals. For example, a combination skin lotion might include jojoba oil, aloe vera, and geranium essential oil.
  • Add Personalization (Optional): Include a laser-engraved message on your bottle (see below).
  • Checkout: Review your formula and engraving details, then place your order.
  • Receive Your Lotion: Your custom lotion arrives in a sustainable glass bottle, ready to elevate your routine. Start now at Start Your Custom Order (#start-your-custom-order).

Are there pre-formulated lotions if I don’t want to customize?

Yes, we offer pre-formulated lotions for each skin type, crafted with expertly balanced ingredients. For example:

    • Normal Skin Lotion: Jojoba oil, squalane oil, green tea extract, lavender essential oil.
    • Sensitive Skin Lotion: Sweet almond oil, chamomile extract, panthenol, azulene extract. Browse our Skin Types page (/care/skin-types) to shop these ready-made options, perfect for those who prefer a curated solution.

Can I customize other products besides lotions?

Yes, you can customize cleansers, serums, and toners in addition to lotions. Each product can be tailored to your skin type and concerns using our ingredient categories. For example, a custom serum for dull skin might include papaya extract and vitamin C, while a toner for oily skin could feature witch hazel and tea tree oil. Check out our Start Your Custom Order (#start-your-custom-order) page for all customizable products.

Lotion Bottle Personalization

What is lotion bottle personalization?

ORY Skincare offers custom laser-engraved glass or marble lotion bottles, allowing you to etch a name, message, or special date (up to 30 characters) onto your bottle. This transforms your skincare into a keepsake, perfect for gifting or personal use. Choose from font styles like Classic Serif, Modern Sans, or Handwritten Script, as detailed in our Personalization page (#).

How do I personalize my lotion bottle?

  • Choose Your Product: Select a lotion, cleanser, serum, or toner from our custom order menu.
  • Add Engraving: At checkout, enter your custom text (up to 50 characters) and select a font style (Classic Serif, Modern Sans, or Handwritten Script).
  • Preview: Review your engraving design before finalizing your order to ensure accuracy.
  • Receive Your Bottle: Your personalized bottle arrives filled with your custom skincare formula. Start designing at Start Your Custom Order (#start-your-custom-order). Note: Engravings are permanent and non-refundable once processed.

What are some examples of personalized engravings?

You can engrave anything meaningful, up to 50 characters. Here are some ideas from our Personalization page (#):

  • Classic Monogram: “A.L.” for a timeless touch.
  • Heartfelt Message: “Glow, My Love” for romantic gifts.
  • Motivational Quote: “Shine Bright” for daily inspiration.
  • Special Date: “06.06.25” to commemorate a milestone.
  • Custom Name: “Emma’s Glow” for a personal keepsake.

Is there an extra cost for personalization?

Personalization pricing depends on the product and engraving complexity. We provide a transparent cost breakdown at checkout. For exact pricing, start your order at Start Your Custom Order (#start-your-custom-order) or contact our team for details. Engraved bottles are designed to be a premium, sustainable gift option without compromising affordability.