FAQ

Your Questions Answered at ORY Skincare

Welcome to ORY Skincare’s FAQ page! Here, we answer your most common questions about our custom lotions, personalized lotion bottles, ingredients, and how we craft skincare that’s as unique as you are. Whether you’re curious about tailoring a formula for your skin type or engraving a special message, we’re here to guide you. If you don’t find your answer below, reach out to our skincare experts at hello@oryskincare.com for personalized support.

General Questions

What makes ORY Skincare different?

At ORY Skincare, we combine nature’s finest botanicals with scientific precision to create clean, effective skincare tailored to your unique needs. Our products are crafted with 100% natural, plant-based ingredients, free from synthetic additives, and designed for every skin type—Normal, Oily, Dry, Combination, Sensitive, Mature, and Acne-Prone. From custom formulations to laser-engraved lotion bottles, we make skincare personal, sustainable, and luxurious.

What skin types do ORY Skincare products cater to?

We formulate for all seven skin types: Normal, Oily, Dry, Combination, Sensitive, Mature, and Acne-Prone. Each product, like our custom lotions, is designed with specific ingredients to address your skin’s unique needs, whether it’s hydration for dry skin or oil control for acne-prone skin. Explore our Skin Types page or take our upcoming Skin Type Quiz to find your perfect match.

Are ORY Skincare products safe for sensitive skin?

Yes, our products are crafted with sensitive skin in mind. We use gentle, non-irritating ingredients like chamomile, calendula, and squalane oil, and avoid harsh chemicals or strong fragrances. For sensitive skin, we recommend our Sensitive Skin Lotion with jojoba oil and centella asiatica extract. Always perform a patch test, especially if you are sensitive to Asteraceae plants (e.g., chamomile). See our Ingredients page for full details.

Are your products cruelty-free and sustainable?

Absolutely! All ORY Skincare products are 100% cruelty-free and vegan-friendly, with no animal testing. We use ethically sourced, biodegradable ingredients like plant-based oils and botanical extracts, and our packaging includes reusable glass bottles to minimize environmental impact. Our preservatives, like phenoxyethanol and ethylhexylglycerin, are eco-certified and gentle on your skin and the planet.

Customizing Your Lotion

Can I customize a lotion for my specific skin concerns?

Yes! ORY Skincare offers fully customizable lotions tailored to your skin type and concerns, such as acne, dryness, or signs of aging. You can choose from pre-formulated lotions or craft your own by selecting ingredients from our categories: Oil Phase (e.g., jojoba oil), Emulsifiers (e.g., cetearyl alcohol), Humectants (e.g., hyaluronic acid), Actives (e.g., salicylic acid), and Botanicals (e.g., calendula). Visit our Start Your Custom Order page to begin designing your lotion.

How do I choose the right ingredients for my custom lotion?

Start by identifying your skin type using our Skin Types guide. Each skin type page (e.g., Dry Skin) lists recommended ingredients, like shea butter for dry skin or tea tree oil for acne-prone skin. For example:

  • Dry Skin: Shea butter, rosehip oil, hyaluronic acid, calendula extract.
  • Acne-Prone Skin: Squalane oil, salicylic acid, Centella asiatica, eucalyptus essential oil.
  • Mature Skin: Argan oil, vitamin C, ginseng extract, jasmine essential oil. You can also consult our Ingredients page for detailed benefits or contact our experts for personalized advice.

Can I customize the scent of my lotion?

Yes, you can personalize the scent of your lotion by selecting from our 100% natural essential oils, such as lavender, rose, or lemongrass. For a fragrance-free option, choose our unscented formulations, ideal for sensitive skin. Essential oil concentrations are kept low (0.5%–2%) to minimize irritation, as noted in our Inside ORY document. Indicate your scent preference during the customization process on our Start Your Custom Order page.

What is the process for creating a custom lotion?

  • Select Your Product: Choose a lotion from our custom order menu, tailored to your skin type (e.g., Oily Skin Lotion).
  • Craft Your Formula: Pick pre-formulated ingredients or customize with oils, emulsifiers, humectants, actives, and botanicals. For example, a combination skin lotion might include jojoba oil, aloe vera, and geranium essential oil.
  • Add Personalization (Optional): Include a laser-engraved message on your bottle (see below).
  • Checkout: Review your formula and engraving details, then place your order.
  • Receive Your Lotion: Your custom lotion arrives in a sustainable glass bottle, ready to elevate your routine. Start now at Start Your Custom Order.

Are there pre-formulated lotions if I don’t want to customize?

Yes, we offer pre-formulated lotions for each skin type, crafted with expertly balanced ingredients. For example:

  • Normal Skin Lotion: Jojoba oil, squalane oil, green tea extract, lavender essential oil.
  • Sensitive Skin Lotion: Sweet almond oil, chamomile extract, panthenol, azulene extract. Browse our Skin Types page to shop these ready-made options, perfect for those who prefer a curated solution.

Can I customize other products besides lotions?

Yes, you can customize cleansers, serums, and toners in addition to lotions. Each product can be tailored to your skin type and concerns using our ingredient categories. For example, a custom serum for dull skin might include papaya extract and vitamin C, while a toner for oily skin could feature witch hazel and tea tree oil. Check out our Start Your Custom Order page for all customizable products.

Lotion Bottle Personalization

What is lotion bottle personalization?

ORY Skincare offers custom laser-engraved glass or marble lotion bottles, allowing you to etch a name, message, or special date (up to 30 characters) onto your bottle. This transforms your skincare into a keepsake, perfect for gifting or personal use. Choose from font styles like Classic Serif, Modern Sans, or Handwritten Script, as detailed in our Personalization page.

How do I personalize my lotion bottle?

  • Choose Your Product: Select a lotion, cleanser, serum, or toner from our custom order menu.
  • Add Engraving: At checkout, enter your custom text (up to 30 characters) and select a font style (Classic Serif, Modern Sans, or Handwritten Script).
  • Preview: Review your engraving design before finalizing your order to ensure accuracy.
  • Receive Your Bottle: Your personalized bottle arrives filled with your custom skincare formula. Start designing at Start Your Custom Order. Note: Engravings are permanent and non-refundable once processed.

What are some examples of personalized engravings?

You can engrave anything meaningful, up to 30 characters. Here are some ideas from our Personalization page:

  • Classic Monogram: “A.L.” for a timeless touch.
  • Heartfelt Message: “Glow, My Love” for romantic gifts.
  • Motivational Quote: “Shine Bright” for daily inspiration.
  • Special Date: “06.06.25” to commemorate a milestone.
  • Custom Name: “Emma’s Glow” for a personal keepsake.

Is there an extra cost for personalization?

Personalization pricing depends on the product and engraving complexity. We provide a transparent cost breakdown at checkout. For exact pricing, start your order at Start Your Custom Order or contact our team for details. Engraved bottles are designed to be a premium, sustainable gift option without compromising affordability.

Are personalized bottles reusable or recyclable?

Yes, our engraved glass bottles are reusable and recyclable, aligning with our commitment to sustainability. Refill them with ORY Skincare products or repurpose them for other uses, like storing essential oils or travel-sized toiletries. The laser engraving is durable and won’t fade with washing, ensuring your bottle remains a lasting keepsake.

Can I gift a personalized lotion bottle?

Absolutely! Personalized lotion bottles make thoughtful gifts for birthdays, anniversaries, weddings, or self-care moments. Add a name, date, or heartfelt message to create a unique present. Pair with our Botanical Infusion collection, like a Squalane + Chamomile Serum, for a luxurious gift. Explore gift ideas on our Personalization page or contact us for bulk gifting options.

Ingredients and Formulations

What ingredients are used in ORY Skincare lotions?

Our lotions are crafted with natural, skin-loving ingredients across several categories, as outlined in our Inside ORY document:

  • Oil Phase: Jojoba oil, squalane oil, shea butter, rosehip oil, grape seed oil, argan oil, sweet almond oil.
  • Emulsifiers: Cetearyl alcohol, cetyl alcohol, behenyl alcohol, glyceryl stearate, ceteareth-20, Montanov 68.
  • Humectants: Aloe vera, glycerin, sodium PCA, hyaluronic acid.
  • Active Ingredients: Salicylic acid, niacinamide, tea tree oil, allantoin, ceramides, urea.
  • Botanicals: Calendula, chamomile, Centella asiatica, licorice extract, ginseng extract, papaya extract.
  • Colorants (Optional): Annatto liquid extract, beetroot, sea buckthorn seed oil, wild bilberry extract.
  • Preservatives: Phenoxyethanol, ethylhexylglycerin, Germall Plus.
  • Vitamins: Vitamin C, vitamin E, panthenol, ferulic acid.
  • Fragrances: Essential oils like lavender, rose, eucalyptus, or fragrance-free options. Each ingredient is chosen for its efficacy and gentleness, tailored to your skin type.

See our Inside ORY for detailed benefits.

Are there any ingredients I should avoid for my skin type?

Certain ingredients may need caution depending on your skin type:

  • Sensitive Skin: Avoid high concentrations of essential oils (e.g., eucalyptus) or nut-based oils (e.g., sweet almond oil) if allergic. Patch test required.
  • Oily/Acne-Prone Skin: Avoid heavy oils like olive oil; opt for non-comedogenic options like squalane or grape seed oil.
  • Dry Skin: Avoid astringents like witch hazel unless paired with hydrators like hyaluronic acid. Our Skin Types page provides ingredient recommendations and cautions for each skin type. For personalized advice, contact our team.

How are ORY Skincare lotions formulated?

Our lotions are emulsions of oil and water, stabilized with plant-based emulsifiers like cetearyl alcohol or Montanov 68, as explained in our Emulsifier Science document. We use ionized water for enhanced absorption, humectants like aloe vera for hydration, and actives like niacinamide for targeted results. Botanical infusions, such as calendula in jojoba oil, add soothing and repairing benefits. Each formula is crafted to balance texture, efficacy, and skin compatibility, ensuring a luxurious experience.

Can I request a fragrance-free lotion?

Yes, we offer fragrance-free lotions for those with sensitive skin or scent preferences. Simply select the unscented option during customization on our Start Your Custom Order page. These formulas exclude essential oils but retain all the nourishing benefits of our oils, humectants, and actives.

Using Your Custom Lotion

How should I apply my ORY Skincare lotion?

For best results, follow these steps, inspired by our Customized Skincare Routine document:

  • Cleanse: Use a gentle cleanser suited to your skin type (e.g., papaya enzyme cleanser for acne-prone skin).
  • Tone (Optional): Apply a toner, like calendula-infused toner, to prep your skin.
  • Apply Lotion: Use a pea-sized amount of your custom lotion, warming it between your fingers and patting it onto damp skin for better absorption. Use 1–2 times daily (morning and/or night).
  • Moisturize Further (Optional): For dry skin, layer a richer cream over the lotion.
  • Sunscreen (Morning): Always finish with SPF 30+ to protect your skin, especially with actives like salicylic acid or vitamin C. Pro Tip: For oily or acne-prone skin, use lighter amounts or incorporate the lotion into a rinse-off cleanser to avoid buildup, as noted in our Botanical Infusion.

How often should I use my custom lotion?

Most ORY Skincare lotions are designed for daily use, applied 1–2 times (morning and/or night) depending on your skin’s needs. For example:

  • Dry Skin: Use twice daily for maximum hydration.
  • Oily Skin: Use once daily or every other day to avoid excess moisture.
  • Sensitive Skin: Start with once daily to assess tolerance, increasing as needed. For actives like salicylic acid, start with nightly use and monitor for irritation, as advised in our Inside ORY. Always follow with sunscreen during the day.

How should I store my custom lotion?

Store your lotion in a cool, dark place to preserve its potency, as recommended in our Botanical Infusion document. For lotions with delicate oils like rosehip or ingredients like vitamin C, refrigeration can extend shelf life (6–12 months). Keep the bottle tightly closed to prevent contamination. Our eco-certified preservatives, like Germall Plus, ensure stability, but proper storage maximizes freshness.

Shipping and Returns

How long does it take to receive my custom lotion?

Each custom lotion and personalized bottle is made to order and typically requires 5–7 business days for processing. If you’ve selected a custom botanical infusion, please allow up to 6 weeks for full infusion time to ensure maximum potency. Shipping times depend on your location—for example, U.S. orders usually arrive within 3–5 business days after shipping. You’ll receive a tracking number once your order is on its way. For detailed timelines, visit our Shipping Page or contact us directly.

Can I return a custom or personalized lotion?

Due to the custom nature of our lotions and engraved bottles, we cannot accept returns unless the product is damaged or defective. Please carefully review your formula and engraving details at checkout, as our Personalization document notes that engravings are permanent and non-refundable. Contact us within 7 days of delivery for assistance with damaged items.

Additional Support

How can I learn more about my skin type or routine?

Yes! Beyond lotions, you can customize cleansers, serums, and toners to build a complete routine. For example, an acne-prone skin routine might include a papaya enzyme cleanser, calendula toner, tea tree oil serum, and squalane-based lotion, as suggested in our Customized Skincare Routine document. Explore our Start Your Custom Order page to mix and match products.

Can I create a full skincare routine with ORY products?

Visit our Skin Types page for detailed insights into each skin type’s needs and recommended lotions. Our upcoming Skin Type Quiz will offer personalized recommendations. For routine ideas, check our Customized Skincare Routine document for tailored plans, like using tea tree oil for acne or calendula for dryness. You can also email our skincare experts at [contact link] for one-on-one advice.

Do you offer samples of custom lotions?

Currently, we don’t offer samples of custom lotions due to their personalized nature. However, you can purchase our pre-formulated lotions in smaller sizes to test ingredients before customizing.